Italian Luxury Fashion Brand – Strategic Retail IT Support

Delivered over 60 projects in China, Hong Kong, Macau, Singapore and Taiwan.  

Principle One has provided complete Retail IT and Corporate IT support for this renowned Italian luxury fashion brand since 2013. Following a period of rapid expansion in Asia, our Ckient needed a first class IT partner that could communicate effectively across time zones, languages and cultures. Principle One’s experience and expertise in the luxury retail sector made us the ideal choice for supporting our Clients’ 60 shops and two offices in China, Hong Kong, Macau, Singapore and Taiwan.

Strategic IT Support: Our role as IT partner is to ensure that the company’s IT infrastructure delivers peak performance at all times and to support all users. Our service includes remote support with rapid response times, plus regular reviews and strategic advice. Vitally for a market-leading brand like our Client’s, we take a proactive approach to providing its management teams in both Europe and Asia with optimal solutions to the requirements of the various retail and office locations. These retail IT & corporate IT solutions are always designed around local characteristics and cost considerations.

Retail IT Fitout: Principle One has designed and implemented the complete fit-out of over 60 shops in Asian markets for this Client. Our outstanding local knowledge and extensive experience in these markets ensure Client’s IT infrastructure consistently meets the high standards of quality demanded by the luxury retail industry.

Point-of-Sales System Migration: Our Client further demonstrated its complete confidence in our ability to deliver by selecting us for a major enhancement of its regional PoS system in 2015. We replaced the PoS application and migrated the server from the Italian head office to our own Cloud platform. We also built the computing and networking infrastructure, handled the data migration and provided all the training and troubleshooting required for the migration. The significant benefits conferred by this migration include reduced downtime, faster processing and speedier problem solving through Principle One’s regionally based helpdesk.

China

Hong Kong

Macau

Singapore

Taiwan